Shipping Policy

DELIVERY
We aim to deliver orders within 10-12 working days of orders being placed. However, sometimes during busy sale periods, deliveries may take longer. Please note that Saturday and Sunday are not classed as working days. If you have not received your delivery in 12  working days please contact our Customer Services department.


Please note, no changes can be made to the delivery address you have provided once your order has been placed.

Your order may be delivered by Poslaju courier.

A signature may be required for every deliveries. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page.

 

OTHER INFORMATION

All item is imported from Korea. Delay may happen if shipment facing unexpected issues, but should never exceed 20 working days time frame.

Please note, no changes can be made to the delivery address after the order has been placed.

 

TRACKING YOUR ORDER

In order to track your order with us, you will need to have your tracking number with you. This can be located on your email.

 

Most parcels will reach their destination within 3-4 working days, however, some destinations may require additional time allowed for parcels to arrive.

please click here to track your parcel.

 

As most parcels will reach their destination within 3-4 working days, we are unable to query your parcel before this time. If this time has passed and you have still not received your parcel please click here to contact Customer Services. 

Return Policy

REFUND

No refund, cancellation and changes is allowed after confirmation. Please make sure you are satisfied before proceeding with your payment. Full Refund for the value of the item you paid for if the item you order is out of stock. No refund will be given otherwise.

Refund can be requested if your order still not arrived after 25 working days time frame. Our website system will automatically store any refund to a store credit. Easy cash bank transfer can be apply to your bank account. Contact us via whatsapp at 013-8014084 to submit refund request. Refund will be approved minimum 3 days after each request.

 

RETURN AND EXCHANGE POLICY

Kindly check your item once received. In the rare event that you received any *unsatisfactory item please contact us within 7 days from the date of delivery with reason for return/exchange (photo evidence is required) *what is unsatisfactory item?

1. Item in the wrong color or size.

2. Item comes with manufacturing defect.

3. Wrong item delivered.

Defected garments can only be exchanged with the same design and not with other design. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customers are encouraged to contact us for further enquiry or refer the respective measurements before confirming with any purchase.

Sizing issues (too big, too small too short or too long) are not applicable for our refund or exchange policies unless size of garment has been wrongly delivered under our management. Measurements stated may vary 1-3(cm) as items are mass produced, it will not be considered as defect item and refund/exchange will not be applicable.

We do not accept returns for items ordered incorrectly or due to a change of mind. Item(s) must be unworn, unwashed, or unused with all original tags/labels attached. Sale, clearance and seconds items are not eligible for a refund / exchange.

Privacy Policy

PRIVACY POLICY

References in this Privacy Policy to "we", "us" and Amy & Aiman. At Amy&Aiman we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our Website.

WHAT INFORMATION DO WE COLLECT?
We ask for your name, telephone number, home address, email address and age for competitions, prizedraws, or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

WHAT THE DATA WILL BE USED FOR?
Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Amy&Aiman. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

• All email messages and email newsletters will contain information on how you can unsubscribe.

• Contact Us at our Customer Services division writing "unsubscribe" in the subject heading.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.


WHAT INFORMATION DO WE SHARE WITH OTHERS?
We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Amy&Aiman. We will not pass your information on to any other third parties for marketing purposes unless you have agreed for us to do so.

One of the purposes for which we may disclose your address and zip code details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

COOKIES
A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

LINKS TO THIRD-PARTY SITES
In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

PRIVACY OF CHILDREN ON OUR WEBSITE
Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.

SALE OF ASSETS
In the unlikely event that Amy&Aiman or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.